Do I have to be in the office to access my data?
No. Conxport is accessible online 24/7/365. All you need is an internet connection and a web-enabled device.
What are current customers using Conxport for?
Conxport is currently being used for sponsorship/grant/foundation management, social media coordination, product development, sweepstakes/contests, administration, and more. To see a list of our customers, click here.
What differentiates Conxport from competitors?
Conxport delivers customized solutions across a variety of channels giving our client's customers, employees, vendors and agencies the kind of experience they expect and appreciate. Our system gives companies the ability to leverage inbound interactions turning them into opportunities to satisfy a customer, generate a lead or drive traffic to revenue producing sources like retail stores, branches and website.
How can Conxport be used?
Conxport is a powerful tool for both external operations and internal processes. External operations include sponsorship/grant/foundation management customer feedback forms, contest entry forms, and more. Internal processes include product development, task management, social media coordination, and more.
Cost and Support
What assistance is provided to get my new Conxport system up and running?
A dedicated client service representative will be available to consult, guide, and teach new customers through the set-up process.
What support services are available for Conxport?
Each plan comes with varying levels of support and training, read more about the plans here. Set-up support, video tutorials, user manuals for reviewers and administrators, and technical support ticketing are available to all customers.
Is there opportunity to upgrade to a higher tier after my initial purchase?
Yes, you can always upgrade if you need to.
How often do you release upgrades and patches?
We implement upgrades approximately every six weeks. Our upgrades are often driven by customer requests, so if there is anything you think Conxport needs, just log in and use the “How are we doing?” feature in the bottom right corner. All Conxport users receive email alerts at least 24 hours before an upgrade.
What is an application?
Applications are the tools you use to collect information. Each application comes with a form, add-on forms, a reviewer desktop, filters, user roles and permissions, and much more.
How long does it take to launch a Conxport application?
A complete Conxport application can be launched in under an hour.
Is there a limit to the amount of applications I can create?
No. You can create unlimited applications within your system at no additional charge.
Can I personalize Conxport?
Fully-branding a public portal is easy. Customize the look and feel of your portal, create your own automated e-mail responses, and more. Advanced and Enterprise packages come with custom URL support.
Can we edit templates built into the system?
You can edit any form in the system when you want, however you want.
Can we upload our questionnaire into the system?
No. However, if you want, our client services team will work with you to recreate the questionnaire.
Is there a way to get post-event data?
Yes, enterprise customers can use Add-On forms to unlock content to submitters. This allows them to collect any kind of information post-submission.
What documents can be attached to submissions?
.doc, .gif, .jpg, .pdf, .png, .ppt, .txt, and .xls files can be uploaded to the system. We plan on adding more formats in future releases.
How many users can have access to Conxport?
All plans come with an unlimited number of public submitter accounts. You can add a minimum of 15 users accounts with our entry level plan and an unlimited number of users on our Enterprise plan.
Can I create reminders or notifications for myself/my team?
Yes. Conxport can send emails and reminders to your team.
How do we respond to a submission?
You can automate the system to respond to submissions based on an array of criteria. It can send emails, change statuses, notify a user, and more. You can also respond to submissions manually.
Will the e-mails be personalized?
For automated emails, you create the templates yourself and you put whatever you want in them. Input fields from the submission form can be included in the e-mail, including username. All other emails are written by you when you send them.
Are there reporting capablilities?
Yes. Each user can create reports using the "My Reports"” feature, which sorts through the data and collects the information you need.
Can users decide what they see on their desktop?
Users can decide what data to view with our customizable grid, which allows users to filter the data based on the input fields.
How can I extract my data from Conxport?
Data can be exported from the reviewer’s desktop in .csv, .doc, .pdf, and .xls formats.
Can we share data with other people within the company or even an agency we are working with?
Invite colleagues or 3rd-party contacts into the system or export your data in one of the formats mentioned above. You can also print responses to PDF and email it to anyone.
How can I collaborate with internal team members on submissions of common interest?
Users can collaborate on submissions via the built-in comments tool, emailing responses, data export, or action review.
We have a very complex review process. Can the system filter submissions to certain people that might be assigned in a specific region or budget number?
Filters and workflow automation can be used to assign submissions to users based on pre-determined values.
Can I upload contracts or any other types of documents that pertain to a specific submission to keep my information organized?
Enterprise users can use Add-on forms to support their company’s policies and procedures, and are easily integrated into the review process (i.e. contracts, compliance documents, post event feedback, etc.)
Will my data be secure?
Conxport is hosted by SAS 70 Type II Certified Peer1-Atlanta hosting. Our security standards were created using DISA and CERT guidelines. We offer SSL connectivity, and use VeriSign Secure Site Pro with Extended Validation as our certificate provider. Our database is continuously backed up and stored offsite to support our disaster recovery efforts.
Where can I learn more about Conxport security?
Please visit our "Security You Can Trust" page to learn more about Conxport security and to download our security and architecture document.